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The automotive glass repair and replacement industry has seen dramatic changes when it comes to working on insurance claims. With the advent of third-party administrators (TPAs), no longer can the consumer choose a glass shop for their replacement based on reputation, service or convenience. The TPAs have been dictating where auto glass insurance claim work will be done, thus they have eroded the free market system and the viability of independent shops.
NGE is committed to restoring parity to the auto glass repair and replacement industry. We do not want to see independent shops driven from their marketplace by international conglomerates that value bottom line over customer satisfaction. NGE will merge its strategic alliances with industry partners and the collective strength of its member shops across the country to:
Eliminate the need for third party claims administration
Engage in FAIR, productive, referrals
Increase profit margins
Eliminate lengthy waiting periods for payments
Increase share of cash customers
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